We offer a wide variety of BPO services to support your non-core processes and facilitate growth and scalability.
MSB's industry-specific support teams are comprised of dedicated experts, having decades of specialized experience. Our teams keep up with trends, regulations, and processes to stay ahead and produce optimal solutions.
We offer a blend of technical and non-technical resources, from customer service and human resource management to IT infrastructure support with managed services. Our experts and professionals will work to provide optimal solutions that fit your specific needs.
Our expert advisors will help ensure a seamless process outsourcing experience with functional expertise and strategy. Through a combination of technology, data, and industry expertise, we will kick-start your BPO journey and work with you on your long-term path to greater efficiency and a competitive advantage in your industry.
MSB organization’s customer service needs. Our specialists will help you gain and maintain customer loyalty by providing scalable world-class customer support services as we handle your customer queries received through all channels of communication.
Streamline your finance and accounting processes with us as we take care of accounts receivables and accounts payable including check entry, invoicing, payment tracking, payment follow-ups, and other necessary components of accounting for your business.
Our human resource management services include payroll, time clock management and reporting, and HR annual reports. With our personnel, technical tools and resources, we can take the HR side of your business to new heights of efficiency and help you manage and retain talent.
Your IT infrastructure is in good hands with our skilled experts prepared to fulfill your IT needs when it comes to design, implementation, monitoring, storage, and security. We can manage your in-house devices, cloud servers, and user accounts while also providing backup & recovery services and business continuity plans.
MSB can optimize your claims processing with a streamlined workflow that includes automation. By taking on the large quantities of data you would have to deal with to process a high volume of claims, we can help you reduce operational costs and save time.
Save time and resources with our data entry services where we can enter, process, store and convert data per your needs. Our data entry services can facilitate growth for your company by taking a typically cumbersome process, streamlining it, and automating repetitive manual tasks.
We have the resources in place to help you maintain regulatory compliance and ease the pressure of tougher regulations so you can reduce risk, improve relationships and trust, and drive growth as you free up resources to focus on key strategic objectives.
We provide sales enablement resources to help your company with lead generation, customer relationship management, sales tools and process implementation. These resources enhance your sales workflows and maximizes your sales efficiency and opportunities.
Our BPO services fulfill the needs of companies across various industries, covering key processes to enable your business to have a competitive advantage.
We provide specialized services for banks and financial institutions to support customer acquisition and application and transaction processing, among other processes. Our key back office support services include fraud detection and mitigation, customer data processing, and reporting.
Reduce labor and operational costs while improving sales for your food & beverage company with our BPO services which include inventory management and supply chain processes. Vendor relations, purchase orders, receipt processing, and supply chain management are among the processes we can cover to optimize your operations.
Improve healthcare provider support and patient outcomes with our specialized services for the healthcare industry. We incorporate advanced technology and data to facilitate digital transformation and help ensure the delivery of effective healthcare through processes such as medical billing and transcription.
In a competitive, evolving industry like hospitality & travel, operational efficiency is crucial. Along with data management and other processes, we can help you meet your customer satisfaction objectives by providing omnichannel customer support services that include intelligent automation technology such as chatbots.
Our innovative data- and tech-driven approach serves well for companies in the insurance industry as we provide BPO solutions in areas such as claims management and policy administration. We can take on underwriting support and statutory reporting, among other insurance business processes.
The telecommunications industry has faced a growing demand for connectivity along with the need for stronger security and innovative solutions. Our BPO services such as customer service and customer relationship management as well as back-office support can help you meet those demands.
For the energy sector, our BPO services cater especially to significant administrative and operational needs such as master data management, accounting, and customer services. We can implement process automation and technical solutions to enhance customer service, vendor relations, and data security.
Carry out your transportation and logistics operations at reduced costs by enlisting our BPO services. We provide data entry, bill processing, document management, accounting, and data security to help your business stay flexible and scale to meet demand. Time is crucial in the transportation business so let us automate your processes.
